By placing an order with Level Property Media, LLC (“Service Provider”), you (“Client”) agree to the following terms:

Services

* We provide the media services you select at checkout (photos, video, drone, floor plans, etc.).

* Photo quantity is determined by the photographer based on property size and layout.

* Deliverables depend on your selected package and add-ons.

Delivery & Approval Process

* Previews are delivered watermarked for Client review.

* One (1) round of minor adjustments is included (must align with the original scope).

* Submit any revision requests within 3 business days of receiving previews.

* Full payment is required before non-watermarked finals are released.

* Payment after preview review = final acceptance of deliverables.

* Raw/unedited files are not provided.

* Final media typically delivered within 1 business day after payment.

Client Responsibilities

* Property must be clean, staged, and photo-ready before the scheduled shoot.

* Ensure timely access to the property.

* 24+ hours notice required to cancel or reschedule.

* If the photographer cannot access the property within 20 minutes, it may be marked as a no-show (50% fee).

Payment

* No upfront payment required.

* Payment due after preview approval and before final delivery.

* Payments made via Aryeo unless otherwise agreed in writing.

* Non-refundable once finals are delivered.

* Late payments may incur a 2% monthly fee (or maximum allowed by law).

Cancellations & Rescheduling

* Cancellations made under 24 hours before the appointment may incur a 50% fee.

* Weather-related reschedules are at our discretion for safety and quality.

Media Rights

* Level Property Media, LLC retains full copyright to all photos and videos.

* Client receives a limited license to use media only for marketing the specific property ordered.

* Media may not be resold, transferred, or reused for other listings without written consent.

* We may feature select media in our portfolio or marketing materials.

* Clients may request in writing that media not be used publicly.

Liability & Recording

* Total liability is limited to the amount paid for the service.

* We are not responsible for property damage or personal injury except in cases of gross negligence.

* For liability protection and documentation of property condition, the photographer may use a body-worn or equipment-mounted camera that records video only (no audio).

* Recording begins upon arrival and ends upon departure.

* Footage is used solely for internal review, property-condition documentation, insurance, or legal purposes.

* By booking services, Client confirms they have obtained all necessary permissions from homeowners, tenants, and any on-site parties for video-only safety recording.

Drone Operations

* All flights comply with FAA Part 107 regulations.

* Drone operations may be canceled, delayed, or adjusted for weather, safety, or airspace restrictions.

Confidentiality

* Client information is kept private and secure.

* We only share data when legally required.

Revisions

* One (1) round of minor revisions included.

* Additional revisions or out-of-scope edits billed at the standard rate listed on the order form.

Force Majeure

* We are not responsible for delays caused by events beyond our control, including:

* Natural disasters

* Illness or injury

* Equipment failure

* Power outages or accidents

* Acts of God or government restrictions

Client Materials & Property Access

* Client is solely responsible and confirms full authority, consent and permission from property owner or appropriate party for photography, videography, and recording at the property prior to scheduled appointment.

* Client is solely responsible for HOA approvals, building access, and ensuring property readiness.

Third-Party Use

* Client ensures third parties (agents, stagers, contractors, etc.) follow these Terms and usage restrictions.

Limitation on Claims

* Any concerns or disputes must be submitted in writing within 7 days of delivery.

* After 7 days, all media and services performed are considered accepted and final.

Non-Payment & Collection

If payment is not received within 48 hours of invoice, we may:

* Withhold final deliverables

* Suspend future services

* Pursue collections or legal action, including reasonable attorney’s fees and costs

Indemnification

* Client agrees to indemnify and hold harmless Level Property Media, LLC from any claims or damages arising from media use, including:

* MLS or copyright violations

* Misrepresentation of property features

* Third-party complaints or disputes

Governing Law

* These Terms are governed by the laws of California.

Dispute Resolution

* Any disputes must first go through mediation in Los Angeles County before arbitration or litigation.

Severability

* If any part of these Terms is found unenforceable, the remaining sections stay fully valid and enforceable.

Entire Agreement

* These Terms form the entire agreement between Client and Service Provider.

* No verbal promises or side agreements are binding unless in writing and signed by both parties.

* Electronic acceptance via Aryeo or other booking platform equals a signed agreement.

✅ By clicking “I agree to the Terms of Service” on this order form below, or by booking an appointment directly through any other means (including but not limited to phone call, written message, or other) you confirm that you have read and agree to these Terms of Service.