By placing an order with Level Property Media, LLC (“Service Provider”), you (“Client”) agree to the following terms:

Services

* We provide the media services you select at checkout (photos, video, drone, floor plans, etc.).

* Photo quantity is determined by the photographer based on property size and layout.

* Deliverables depend on your selected package and add-ons.

Delivery & Approval Process

* Previews are delivered watermarked for Client review.

* One (1) round of minor adjustments is included (must align with the original scope).

* Submit any revision requests within 3 business days of receiving previews.

* Full payment is required before non-watermarked finals are released.

* Payment after preview review = final acceptance of deliverables.

* Raw/unedited files are not provided.

* Final media typically delivered within 1 business day after payment.

Client Responsibilities

* Property must be clean, staged, and photo-ready before the scheduled shoot.

* Ensure timely access to the property.

* 24+ hours notice required to cancel or reschedule.

* If the photographer cannot access the property within 20 minutes, it may be marked as a no-show (50% fee).

Payment

* No upfront payment required.

* Payment due after preview approval and before final delivery.

* Payments made via Aryeo unless otherwise agreed in writing.

* Non-refundable once finals are delivered.

* Late payments may incur a 2% monthly fee (or maximum allowed by law).

Cancellations & Rescheduling

* Cancellations made under 24 hours before the appointment may incur a 50% fee.

* Weather-related reschedules are at our discretion for safety and quality.

Media Rights

* Level Property Media, LLC retains full copyright to all photos and videos.

* Client receives a limited license to use media only for marketing the specific property ordered.

* Media may not be resold, transferred, or reused for other listings without written consent.

* We may feature select media in our portfolio or marketing materials.

* Clients may request in writing that media not be used publicly.

Liability & Recording

* Total liability is limited to the amount paid for the service.

* We are not responsible for property damage or personal injury except in cases of gross negligence.

* Photographer may record video-only footage (no audio) via chest-mounted camera for liability protection.

    * Used only for internal review, insurance, or legal purposes.

Drone Operations

* All flights comply with FAA Part 107 regulations.

* Drone operations may be canceled, delayed, or adjusted for weather, safety, or airspace restrictions.

Confidentiality

* Client information is kept private and secure.

* We only share data when legally required.

Revisions

* One (1) round of minor revisions included.

* Additional revisions or out-of-scope edits billed at the standard rate listed on the order form.

Force Majeure

* We are not responsible for delays caused by events beyond our control, including:

    * Natural disasters

    * Illness or injury

    * Equipment failure

    * Power outages or accidents

    * Acts of God or government restrictions

Client Materials & Property Access

* Client is solely responsible and confirms full authority, consent and permission from property owner or appropriate party for photography, videography, and recording at the property prior to scheduled appointment.

* Client is solely responsible for HOA approvals, building access, and ensuring property readiness.

Third-Party Use

* Client ensures third parties (agents, stagers, contractors, etc.) follow these Terms and usage restrictions.

Limitation on Claims

* Any concerns or disputes must be submitted in writing within 7 days of delivery.

* After 7 days, all media and services performed are considered accepted and final.

Non-Payment & Collection

If payment is not received within 48 hours of invoice, we may:

* Withhold final deliverables

* Suspend future services

* Pursue collections or legal action, including reasonable attorney’s fees and costs

Indemnification

* Client agrees to indemnify and hold harmless Level Property Media, LLC from any claims or damages arising from media use, including:

    * MLS or copyright violations

    * Misrepresentation of property features

    * Third-party complaints or disputes

Governing Law

* These Terms are governed by the laws of California.

Dispute Resolution

* Any disputes must first go through mediation in Los Angeles County before arbitration or litigation.

Severability

* If any part of these Terms is found unenforceable, the remaining sections stay fully valid and enforceable.

Entire Agreement

* These Terms form the entire agreement between Client and Service Provider.

* No verbal promises or side agreements are binding unless in writing and signed by both parties.

* Electronic acceptance via Aryeo or other booking platform equals a signed agreement.

✅ By clicking “Place Order,” you confirm that you have read and agree to these Terms of Service.